Refund policy

🔁 EXCHANGES & RETURNS POLICY – MySaree

📌 ADDITIONAL CHARGES

  • ₹100 return charge will apply for all returns.
  • ₹100 exchange charge will apply for all exchanges.
  • Important: If you use a COUPON CODE, no returns will be accepted.

We want you to love your purchase. If something isn’t right, we offer easy returns and exchanges.

  • Eligibility: Return/exchange requests must be raised within 5 days of delivery. Products must be unused, unwashed, unworn, and returned with original tags/packaging.
  • Charges: A nominal charge of ₹100 per return/exchange applies to cover logistics.
  • Refunds: We do not issue refunds to your original payment method. All refunds will be provided only as Store Credit, valid for 6 months from the date of issue.

All refunds are issued as a COUPON CODE for future purchases.

No refunds will be processed to bank accounts.

The coupon code will match the product value (excluding COD handling).

🚨 Important – Coupon Code Orders:
If you have used a COUPON CODE at the time of purchase, the order will not be eligible for refund.

In case a return is exceptionally approved, the coupon discount amount will be deducted as handling charges, and only the remaining eligible value (if any) will be issued as Store Credit.

Exclusions: Clearance items and products purchased using discount codes are not eligible for return/exchange.

  • Self-Ship: If reverse pickup is unavailable, customers may self-ship. Return address will be provided via email.
  • Process:
    1. Submit a return request on our website.
    2. Reverse pickup arranged in 3–4 business days.
    3. Refund/credit issued within 5–7 days after quality check.

 

 

🔄 EXCHANGES

At MySaree, we strive to deliver the perfect fit and premium quality. In case the product doesn’t suit your size, we offer a hassle-free exchange process.

✅ Eligibility:

  • Request an exchange within 5 days of delivery using your order number via our website.
  • The product must be unused, unwashed, unworn, and returned with original tags and packaging.
  • Note: Products purchased in clearance sales are not eligible for return or exchange.

🚨 IMPORTANT RULE

 Exchange And Return is allowed ONLY ONE time.

(Second exchange request for the same order will not be accepted.)

🔧 Exchange Process:

  1. Submit an exchange request on our website: RAISE RETURN REQUEST
  2. A reverse pickup will be arranged within 3 to 4 days
  3. Handover the product with tags intact to the pickup agent.
    (Improper returns or used items will be rejected)
  4. After pickup, you will receive a COUPON CODE (value excludes COD charges) via email within 24 hours.
  5. Use this code to place a fresh order for a new size or another product.
  6. For exchanges, your new product will be shipped within 48 hours post pickup.
    Updates will be sent on email & WhatsApp.

💰 REFUNDS

  • All refunds are issued as a COUPON CODE for future purchases.
  • No refunds will be processed to bank accounts.
  • The coupon code will match the product value (excluding COD handling).
  • If a COUPON CODE was used for original purchase, the item cannot be returned.

🚚 UNSERVICEABLE PIN-CODES / SELF-SHIP

If your PIN code is not serviceable by our courier for reverse pickup:

  • You can self-ship the product to the address below.
  • Our return courier partner is Delhivery.
  • Once we receive and review your return, your exchange/refund (As a Store Credit )process will be initiated.

📍 Return Address:
MySaree
95-Bhidbhanjan Society , 1st Floor ,near sardar patel school   Nana Varachha
Surat - 395006

⚖ DISPUTE RESOLUTION

Once an order is placed, it cannot be cancelled.
All decisions by MySaree are final.
This policy is governed by the Information Technology Act, 2000 (India).
Jurisdiction: Surat, Gujarat, India.

 

 

📞 Support

For any issue, contact us on WhatsApp only at
📱 +91 9714090091
📧 Email: shopmysaree1@gmail.com

Please share tracking details & courier receipt for self-ship returns so we can process your request smoothly.